Residential Telephone Service

Kaslo infoNet Society is a Not-for-Profit Society incorporated in the Province of British Columbia in 1996, with the express purpose to provide Internet Access Services to Kaslo and surrounding communities in North Kootenay Lake and the Regional District of Central Kootenay.

KiN serves subscribers with a broad spectrum of services by both direct optical fibre and wireless tower access points. Our offices are located at Suite 1 – 404 Front Street in Kaslo, BC.

KiN operates a high capacity optical fibre based network in conjunction with backbone connectivity provided by interconnection with Columbia Basin Broadband Corporation.

In 2017 KiN began the development of a telephone service capacity as an addition to the fibre and wireless internet services provided. This service is provided by way of Voice over Internet Protocol (VoIP) technology, and in a commercial partnership with systems provider FiberConX in Toronto, Canada.

KiN is a CRTC Registered Provider of Telecommunications Services and International Telecommunications Services. 

VoIP is a service carried on top of a standard internet service and is dependent on the capacity and quality of the underlying network that it is carried on. There have been many attempts to commercially provide these services that have limited success because of limitations in the carrying network. The KiN network is engineered to support VoIP technology, specifically by being structured as a symmetric service where the upload and download speeds are the same, and where response times or “latency” is minimized. Fibre networks have speed and latency that makes VoIP easy to provide.  Wireless networks require careful installation and capacity provisioning to carry VoIP services, and for this reason we conduct a site review where we are adding VoIP services to wireless subscribers.

KiN Subscribers who wish to add their telephone service to their KiN network connection are able to have their existing landline telephone number “ported” to a KiN connection, or in the case of an entirely new service we can provide a new local exchange telephone number as required.

These are standard 10-digit North American telephone numbers in the 250 Area Code and either the 353 Exchange for Kaslo and environs or the 366 Exchange for the North Kootenay Lake area. We can also provide “800” inbound toll free service numbers for those who wish to provide a free inbound connection.

KiN Residential Telephone service is designed to be as simple, cost effective, and as comprehensive as possible. For $19.95 per month, plus tax, it includes:

  • One telephone number either a new or “ported” number
  • Two extensions
  • Voicemail
  • Voicemail to email forwarding
  • Caller ID
  • Call Waiting
  • Three Way calling
  • Unlimited Inbound and Outbound North American Long-Distance Calling*
  • Enhanced 911 Service
  • Off Network Voicemail Access

On our Fibre serviced locations we provide two analog RJ-11 telephone ports on our fibre end point device that can simply be plugged into with any standard analog telephone handset. We also support network connected VoIP telephone handsets, and if you wish these can be provided as new installed equipment as required.

On our Wireless serviced locations there is additional hardware, in the form of an Analog Telephone Adaptor required to support existing handsets, or a dedicated VoIP handset can be used. Network capability must be verified by our technician before installation. VoIP telephone services are symmetry and latency sensitive and if there are issues will need to be addressed before commencing telephone service.

Please Note

All KiN telephone services require a powered KiN Network device and handset in order to function. If the power fails and you have no backup system, the telephone fails as well. This can be prevented with the addition of a backup power supply. The power load for both these devices are quite low and reasonably priced equipment is readily available.

VoIP 9-1-1 service has certain limitations relative to Enhanced 9-1-1 service that is available on most traditional telephone service.  Be prepared to confirm your location and call-back number with the operator who answers the 9-1-1 call since the operator may not have this information.  9-1-1 service will not be available during a power outage unless you have a UPS capable of backing up the media converter and handling handset phone loads, and the service will be unavailable during a broadband Internet outage.  It is necessary that you ensure that your location information is kept current with your KiN since the operator may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call.  Do not hang up until told to do so, and call back if you get disconnected.  Ensure that you understand any 9-1-1 limitations of your VoIP service and that you make all other potential users of the service aware of these limitations.

KiN includes “unlimited” in and outbound long-distance service for the 10 Canadian Provinces, and 48 Continental US States in your monthly service charge. Inbound long distance from the rest of the world is also included. In fact, our management software does have a limit at 3000 minutes per month outbound. We don’t expect that users are likely to hit that limit in the normal use. This equates to over 50 hours per month of outbound long distance.

Outbound long-distance overseas costs vary dramatically depending on the number being called and the provider who hosts the outbound number.

For example:

United Kingdom outbound toll charges are dependent on the carrier in the UK and can vary from a few cents per minute for British Telecom landlines to as much as 50 cents per minute for some Cellular providers. If you wish to make outbound overseas calls, these will be charged at the rate determined by the foreign carrier.

Foreign carrier costs for much of the rest of the world vary dramatically and are beyond our control. If you initiate these calls, the costs charged at the network level will be added to your bill in the following month. These rates may be estimated in advance, on request, by providing the number you wish to call to our office.

Neither Kaslo infoNet Society, FiberConX, its affiliates or any of their respective officers, directors, employees, or agents may be held liable for (i) any claim, damage, or loss (including but not limited to profit loss), or (ii) any damage as a result of service outage, data loss. The Customer hereby waives any and all such claims or causes of action, arising from or relating to any service outage and/or inability to dial 9-1-1 from the Customer phone or to access emergency service personnel. Subject to the provisions of this agreement, KiN or FiberConX does not provide any other warranties of any kind either express or implied, including without limitation the warranties of merchantability and fitness for a particular purpose.
The Customer agrees to defend, indemnify, and hold harmless KiN, FiberConX, its affiliates, and their respective officers, directors, employees, agents, legal representatives and any other service provider that offers services to the Customer or KiN, or FiberConX in relation with the present agreement or the service provided, from any and all claims, losses, damages, fines, penalties, costs, expenses, legal fees, etc., by, or on behalf of, the Customer, any third party or user of the Customers’ service relating to the absence, failure or outage of the service, including 9-1-1 dialing and/or inability of the Customer or any third party or user of their service to be able to dial 9-1-1 or to have access to emergency service personnel, as well as any misroutes of 9-1-1 calls.

First, please fill out this form.

If this is a new telephone service, 353 Exchange or 366 Exchange numbers will be assigned from available blocks of “DID” numbers, and service can commence immediately. In the case of an existing service being moved from another provider, the telephone number must be ported, and a Line Number Porting Authorization form is required. This document provides the legal authorization for KiN and FiberConX, our service partner, to move the in-use DID to our system from the other provider. 

Please supply the KiN office with a complete copy of your latest phone bill from your current service provider.  We will then complete the Porting Request and E911 Forms and return them to you to be signed.

Porting requests generally take about 2 weeks to complete, and you are able to request a specific date.

Kaslo infoNet Society

#1 – 404 Front Street

PO Box 1081, Kaslo, BC  V0G 1M0

Phone: 250-353-2305    Fax: 250-353-2041