Kaslo infoNet (KiN) will provide you or your business with end user equipment for the purpose of connecting to our Internet Service. The equipment will be selected by KiN at the time of the installation based on your home or business needs. The equipment will consist of one Customer Premises Equipment (CPE), and the device(s) necessary to power the CPE. The applicable charges for the CPE and installation costs for the Internet Service are identified at the time the Service is ordered. KiN may, in its sole discretion, change or modify the rates you are charged for the Internet Service. KiN will notify you of any changes to this agreement by posting notice of such changes on our website (for minor changes) or by sending notice via email (for major changes, including rate changes).
Kaslo infoNet (KiN) is a small community owned and operated Non-Profit Internet Service Provider (ISP). KiN’s Internet Service is a shared system, so we need to stress that KiN internet users show respect to the other users in the system by not leaving high-bandwidth programs running when you are not using those programs (e.g.: torrents, Netflix). This will help to ensure that all KiN internet users can have a fast internet connection.
UNDER NO CIRCUMSTANCES WHATSOEVER ARE YOU PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICES OR ANY PORTION THEREOF TO ANY THIRD PARTY. For example, you cannot provide Internet access to others through a dial-up connection, provide internet access to others through use of a router / LAN, host shell accounts over the Internet, provide email or news service, or send a news feed. You may not run a server in connection with the KiN Service nor may you provide network services to others via the KiN Service. Examples of prohibited servers and services include, but are not limited to, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums.
The residential KiN Service is designed for personal Internet use. The Tier 3 High-end service may be used for commercial purposes.
You represent and warrant that you have reached the age of 18 and that you possess the legal right and ability to enter into this agreement and use the service in accordance with the agreement.
You will be billed immediately for the installation of the CPE at your location, upon completion of the installation.
The balance of the first month will be free and billing will begin on the first day of the following month. We bill for the month ahead: you will receive a bill on the first of the month for that month. KiN sends bills for our services by email, and we need a valid email address that you check regularly for this purpose. Invoices and statements are sent out in PDF format; PDF readers are available as free downloads on the Internet. You can pay online at any Credit Union, Tangerine or Bank of Montreal.
If you pay by cheque, mail it to Kaslo InfoNet, PO Box 1081, Kaslo BC, V0G 1M0. Make sure that your account number is on the cheque. You may also pay in advance. No discounts are available for prepayment.
If we terminate your service for reasons outside the Terms of Service agreement, we will refund the unused portion of your account balance. Customers who are behind in payments the equivalent of three months’ fees are subject to having their service disconnected without notice. Re-connection will require payment of all outstanding bills in full, plus a $25 re-connection fee.
Upon request, we will disconnect the service but keep your account active. There is no charge for this, but, again upon request, we will re-activate your service, charging a $25 re-activation fee.
KiN’s lower tier packages have data usage caps. Wireless 3.0 IoT and Fibre 10 IoT come with 10 GB/month of data and are designed for home security systems. Wireless 3.0 and Fibre 10 come with 150GB/month of data and are designed for the low-usage user. With any of these packages, if you use more than the allotted data in one month, you will automatically be bumped up to the next package the following month. You may choose to return down to the lower package the month after that, but it is the user’s responsibility to contact KiN and let them know.
At KiN, the security and integrity of our customers’ personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level communication services they expect. KiN’s privacy practices are in accordance with all federal and provincial laws and regulations and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC).
KiN has in place privacy and security practices to safeguard our customers’ personal information. Personal information collected by KiN is information about an identifiable individual that may include such information as your name, e-mail address, mailing address, phone number, financial information, birth date and any recorded complaints. KiN does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. KiN retains personal information only as long as necessary for the fulfillment of those purposes. KiN tries to ensure that customer information is accurate, complete and up-to-date.
Kaslo infoNet Society (KiN) is a Not-for-Profit Society incorporated in the Province of British Columbia in 1996, with the express purpose to provide Internet Access Services to Kaslo and surrounding communities in North Kootenay Lake and the Regional District of Central Kootenay. KiN serves subscribers with a broad spectrum of services by both direct optical fibre and wireless tower access points. Our offices are located at Suite 1 – 404 Front Street in Kaslo, BC.
Our Services
KiN operates a high capacity optical fibre based network in conjunction with backbone connectivity provided by interconnection with Columbia Basin Broadband Corporation.
In 2017, KiN began the development of a telephone service capacity as an addition to the fibre and wireless internet services provided. This service is provided by way of Voice over Internet Protocol (VoIP) technology, and in a commercial partnership with systems provider FiberConX in Toronto, Canada. KiN is a CRTC Registered Provider of Telecommunications Services and International Telecommunications Services.
VoIP is a service carried on top of a standard internet service and is dependent on the capacity and quality of the underlying network that it is carried on. There have been many attempts to commercially provide these services that have limited success because of limitations in the carrying network. The KiN network is engineered to support VoIP technology, specifically by being structured as a symmetric service where the upload and download speeds are the same, and where response times or “latency” is minimized. Fibre networks have speed and latency that makes VoIP easy to provide. Wireless networks require careful installation and capacity provisioning to carry VoIP services, and for this reason we conduct a site review where we are adding VoIP services to wireless subscribers.
KiN Subscribers who wish to add their telephone service to their KiN network connection are able to have their existing landline telephone number “ported” to a KiN connection, or in the case of an entirely new service, we can provide a new local exchange telephone number as required.
These are standard 10-digit North American telephone numbers in the 250 Area Code and either the 353 Exchange for Kaslo and environs or the 366 Exchange for the North Kootenay Lake area. We can also provide 800 inbound toll-free service numbers for those who wish to provide a free inbound connection.
On our Fibre serviced locations we provide two analog RJ-11 telephone ports on our fibre end point device that can simply be plugged into with any standard analog telephone handset. We also support network connected VoIP telephone handsets, and if you wish these can be provided as new installed equipment as required.
On our Wireless serviced locations there is additional hardware, in the form of an Analog Telephone Adaptor required to support existing handsets, or a dedicated VoIP handset can be used. Network capability must be verified by our technician before installation. VoIP telephone services are symmetry and latency sensitive and if there are issues, they will need to be addressed before commencing telephone service.
Backup Power Supply
All KiN telephone services require a powered KiN Network device and handset in order to function. If the power fails and you have no backup system, the telephone fails as well. This can be prevented with the addition of a backup power supply. The power load for both these devices is quite low and reasonably priced equipment is readily available.
e911 Service
VoIP 9-1-1 service has certain limitations relative to Enhanced 9-1-1 service that is available on most traditional telephone service. Be prepared to confirm your location and call-back number with the operator who answers the 9-1-1 call since the operator may not have this information. 9-1-1 service will not be available during a power outage and will be unavailable during a broadband Internet outage. It is necessary that you ensure that your location information is kept current with your KiN since the operator may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call. Do not hang up until told to do so, and call back if you get disconnected. Ensure that you understand any 9-1-1 limitations of your VoIP service and that you make all other potential users of the service aware of these limitations.
Limitation of Liability
Neither Kaslo infoNet Society, FiberConX, its affiliates or any of their respective officers, directors, employees, or agents may be held liable for (i) any claim, damage, or loss (including but not limited to profit loss), or (ii) any damage as a result of service outage, data loss. The Customer hereby waives any and all such claims or causes of action, arising from or relating to any service outage and/or inability to dial 9-1-1 from the Customer phone or to access emergency service personnel. Subject to the provisions of this agreement, KiN or FiberConX does not provide any other warranties of any kind either express or implied, including without limitation the warranties of merchantability and fitness for a particular purpose. The Customer agrees to defend, indemnify, and hold harmless KiN, FiberConX, its affiliates, and their respective officers, directors, employees, agents, legal representatives and any other service provider that offers services to the Customer or KiN, or FiberConX in relation with the present agreement or the service provided, from any and all claims, losses, damages, fines, penalties, costs, expenses, legal fees, etc., by, or on behalf of, the Customer, any third party or user of the Customers’ service relating to the absence, failure or outage of the service, including 9-1-1 dialing and/or inability of the Customer or any third party or user of their service to be able to dial 9-1-1 or to have access to emergency service personnel, as well as any misroutes of 9-1-1 calls.
*Long Distance Services
KiN includes “unlimited” in and outbound long-distance service for the 10 Canadian Provinces, and 48 Continental US States in your monthly service charge. Inbound long distance from the rest of the world is also included. In fact, our management software does have a limit at 3000 minutes per month outbound. We don’t expect that users are likely to hit that limit in the normal use. This equates to over 50 hours per month of outbound long distance.
Outbound long-distance overseas costs vary dramatically depending on the number being called and the provider who hosts the outbound number.
Foreign carrier costs for much of the rest of the world vary dramatically and are beyond our control. If you initiate these calls, the costs charged at the network level will be added to your bill in the following month. Rates can be viewed online at https://www.fiberconx.com/international-rates/
KiN Internet Acceptable Use Policy (AUP)
Use of the Service for any activity that violates Local, Provincial, Federal or International law, order or regulation, is a violation of this Agreement. Prohibited activities include, but are not limited to:
- Posting, storing, transmitting or disseminating unlawful material, including without limitation, child or other pornography, any content, data or other material which is libelous, obscene, hateful, unlawful, threatening, reaction or ethnically offensive, defamatory or which in any way constitute or encourages conduct that would constitute a criminal offense.
- Disseminating material which violates copyright or intellectual property rights. The customer assumes all risk regarding whether material is in the public domain;
- Pyramid or other illegal soliciting schemes; or
- Fraudulent activities; including but not limited to: impersonating any person or entity, or forging anyone’s digital or manual signature.
You are responsible for any misuse of the Service that originates from your account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account. You must ensure that others not gain unauthorized access to the Service. The Service may not be used to breach the security of another user, or to attempt access to anyone’s computer, software or data, without the knowledge and consent of that person. The Service may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools is strictly prohibited.
YOU MAY NOT DISRUPT THE SERVICE. The Service also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to crash a host. The transmission or dissemination of any information or software which contains a virus or other harmful feature is also strictly prohibited.
You must ensure that your activity while using the Service does not improperly restrict, inhibit or degrade any other customer’s use of the Service, nor represent (in the sole judgment of KiN) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. In addition, you must ensure that your activities do not improperly restrict, disrupt, inhibit, degrade or impede KiN’s ability to deliver the Service and monitor the Service.
YOU ARE RESPONSIBLE FOR THE SECURITY OF ANY DEVICE YOU CONNECT TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THAT DEVICE. In particular, KiN recommends against enabling file or printer sharing of any kind. KiN recommends that any files or services you make available for remote access be password protected.
KiN is not responsible for any content you post, store, transmit, disseminate or access through use of the Service. Any content questions or complaints you may have regarding content you access should be addressed to the content provider.
You are responsible for information published to the Web or other Internet services, through your account. KiN reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, at its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.
KiN has no obligation to monitor transmissions made on the Service. However, KiN has the right to monitor such transmissions and to disclose the same in accordance with KiN’s Privacy Policy. By using the Service to publish, transmit or distribute content, a user is warranting that the content complies with this Agreement and licenses and authorizes KiN to reproduce, publish, distribute and display such content worldwide.
KiN does not routinely monitor the activity of accounts for violation of this Agreement. However, in our efforts to promote good citizenship within the Internet community, KiN will respond appropriately if it becomes aware of inappropriate use of the Service. Although KiN has no obligation to monitor the Service and/or the network, KiN reserves the right to monitor bandwidth, usage and content from time to time, to identify violations of this Agreement; and/or to protect the network and KiN Internet customers.
KiN prefers to advise customers of inappropriate behavior and any necessary corrective action. However, if you use the Service in a way which KiN, in its sole discretion, believes violate this Agreement, KiN may take any responsive actions they deem appropriate. Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Service. KiN will not have any liability for any such responsive actions. The above described actions are not KiN’s exclusive remedies and KiN may take any other legal or technical action it deems appropriate.
KiN reserves the right to investigate suspected violations of this Agreement, including the gathering of information from you or other users involved and the complaining party, if any, and examination of material on KiN’s servers and network. During an investigation, KiN may suspend the account or accounts involved and/or remove material which potentially violates this Agreement.
You hereby authorize KiN to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and/or (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Agreement. Such cooperation may include KiN providing the username, IP address, or other identifying information about a subscriber, in accordance with the guidelines set out in KiN’s Privacy Policy.
Upon termination of your account, KiN is authorized to delete any files, programs, data and email messages associated with such account.
This document is posted on our web site kin.bc.ca, under the heading ‘Terms of Service’. We may alter it from time to time. Such changes will be posted to the web site, and will be effective as of the posting date. Subscribers will be notified of any substantive changes (rate increases, for example) by email.
